CATENZA
PRIVACY POLICY
ABN 69 969 346 241
Last updated: 31/07/2026
- Who We Are
This Privacy Policy explains how Catenza (ABN 69 969 346 241) (Catenza, “we”, “us” or “our”) collects, holds, uses, and discloses personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our website address is: https://catenza.com.au.
If you have any questions about this policy or how we handle your personal information, see the Contact Us section at the end of this document. - The Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business and website. This may include:
• Order and account information: name, billing and delivery address, email address, phone number, business/company name and ABN (for wholesale customers), and order history.
• Payment information: we do not store full credit card details ourselves. Payments are processed securely by our third-party payment gateway (see Section 5).
• Account details: if you register an account on our website, we store your login details and any profile information you provide. You can view, update, or delete this information at any time by logging into your account.
• Communications: information you provide when you contact us, request a quote, or ask a question, including via email, contact forms, or phone.
• Comments and reviews: if you leave a comment or product review on our site, we collect the content you submit, together with your IP address and browser user agent string, to assist with spam and abuse detection.
• Technical and usage information: IP address, browser type, device information, and browsing behaviour on our website, collected automatically via cookies and analytics tools (see Section 4).
• Marketing preferences: if you opt in to receive marketing emails, we collect your email address and any engagement data (such as opens and clicks) via our email marketing platform. - Why We Collect and How We Use Your Information
We collect and use personal information to:
• process and fulfil your orders, including arranging payment and delivery
• create and manage your customer account, including wholesale/trade accounts
• communicate with you about your orders, enquiries, or account
• send you marketing communications, where you have opted in (you may unsubscribe at any time)
• detect and prevent fraud, spam, and unauthorised access to our website
• improve our website, products, and customer experience
• comply with our legal, taxation, and regulatory obligations
We will only use your personal information for the purpose it was collected for, or a related purpose you would reasonably expect, unless you have consented otherwise or we are required or authorised by law. - Cookies and Similar Technologies
Our website uses cookies to make the site function properly and to improve your experience.
Essential and shopping cart cookies
When you browse our website and add items to your cart, cookies are used to keep track of the contents of your cart and to allow you to check out. These are necessary for the website’s shopping functionality to work.
Account and login cookies
If you have an account and log in, we will set cookies to remember your login information. Login cookies generally last for two days, and if you select “Remember Me”, this will persist for two weeks. If you log out of your account, login cookies will be removed.
Comment cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in a cookie for your convenience, so you do not need to re-enter these details next time. These cookies last for one year.
Analytics cookies
We use Google Analytics (or a similar analytics service) to understand how visitors use our website, such as which pages are viewed and how visitors arrive at our site. This data is generally aggregated and does not directly identify you. You can find out more about how Google collects and uses this data at https://policies.google.com/privacy.
Managing cookies
Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect the functionality of our website, including your ability to complete a purchase. - Embedded Content
Pages on our site may include embedded content (for example, videos or images from other websites). Embedded content from other websites behaves in the same way as if you had visited that other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content. - Who We Share Your Information With
We do not sell your personal information. We share personal information only where necessary to operate our business, including with the following categories of third parties:
• Payment gateway providers (such as Stripe, PayPal, or WooPayments), to securely process your payment.
• Shipping and courier providers, to deliver your order, which requires us to share your name and delivery address.
• Email marketing platforms (such as Mailchimp or Klaviyo), where you have opted in to receive marketing communications from us.
• Website hosting and IT service providers, who host our website and store data on our behalf (including WooCommerce/WordPress infrastructure).
• Analytics providers (such as Google Analytics), to help us understand website usage.
• Professional advisers and regulators, such as our accountant or the Australian Taxation Office, where required for legal or tax purposes.
If you request a password reset, your IP address will be included in the reset email for security purposes.
Overseas disclosure
Some of the third-party service providers listed above (such as payment gateways, email marketing platforms, and analytics providers) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle your personal information in a manner consistent with the Australian Privacy Principles, including by relying on providers with their own robust privacy and security safeguards. - How Long We Retain Your Information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including:
• order and transaction records, which we retain for at least 5 years to comply with Australian taxation and business record-keeping obligations
• account information, for as long as your account remains active, or until you request deletion
• comments and their associated metadata, which we generally retain indefinitely, so we can recognise and approve genuine follow-up comments rather than holding them in a moderation queue
• marketing contact details, until you unsubscribe or request deletion
Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it, except where we are required by law to retain it (for example, taxation records). - Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, reputable third-party providers for payment processing and website hosting. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. - Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
• request access to the personal information we hold about you
• request correction of any personal information that is inaccurate, out of date, or incomplete
• request an exported copy of the personal data we hold about you
• request that we erase personal information we hold about you, except where we are required to retain it for administrative, legal, tax, or security purposes
• opt out of marketing communications at any time, by using the unsubscribe link in any marketing email or contacting us directly
• lodge a complaint about how we have handled your personal information (see Section 11)
If you have an account on our site, or have left comments, you can make any of the above requests by contacting us using the details in Section 12. - Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it. - Complaints
If you believe we have breached the Australian Privacy Principles, or you wish to make a complaint about how we have handled your personal information, please contact us first using the details below so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by calling 1300 363 992. - Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically. - Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:
• Business: Catenza (ABN 69 969 346 241)
• Email: orders@catenza.com.au
• Website: www.catenza.com.au